Archive for the ‘Good Rant’ Category

What’s it all about, this education thing?

Wednesday, September 1st, 2010

From Judith McDaniel

Phil Hands cartoon

Phil Hands cartoon

I’m tired of reading about the “race to the top” as though education was a prize for a few who can grasp the gold ring.  I don’t want to hear about teacher’s pay being tied to their student test results.  This is gross stupidity. 

 What is education?  I agree with these educators and thinkers—it is NOT what we force our students to memorize. 

Thomas Kempis: The object of education isn’t knowledge; it’s action. 

Herbert Spencer:  The great aim of education is not knowledge, but action. 

 John Ruskin:  Education does not mean teaching people to know what they do not know; it means teaching them to behave as they do not behave. 

Albert Einstein:  Learning is experience.  Everything else is just information. 

John Dewey:  “I believe that education, therefore, is a process of living and not a preparation for future living.”

To me, the important part of education is simply that education isn’t about what you put in your head, it’s what you do with what you have learned.  And if your education hasn’t equipped you to use the information you are learning (whether found or instilled) then you aren’t in the realm of education. 

Or, in the words of twentieth century educator Francis Keppel, Education is too important to be left solely to the educators.

I think we’d be much better asking:  How does the education we provide equip our students to use their new information?  It won’t be tested on a multiple choice exam.

Paradise Pen Makes My Day

Wednesday, April 7th, 2010

by Jan Schwartz

My Fave Pen

My Fave Pen

OK, this has nothing to do with online education or anything remotely resembling online education.  It’s about a rare and stupendous customer service experience I had yesterday.

My son bought me a Visconti pen for my birthday a couple of years ago and I’ve been having trouble finding refills for it here in Tucson.  One Hallmark store ordered the refills for me, after I took the pen in so they could see what I needed.  The wrong ones came in so they reordered and said they would call me.   That was in October.

I went online last Thursday and ordered them from Paradise Pen company where I had purchased the refills before, but in person and on the east coast.  Anyway, they came today. And they were the wrong ones–I ordered two.  I fired off an email and asked them how we could resolve this niggly issue and lo and behold I received a response within the hour from the store manager, Julie Ortega, who mailed the pens from her store in Las Vegas. Here is Julie’s email in part:

Explain to me what is going on when you try to put the refill in.  Is it that the refill does not protrude as much as it did with the fine liner?  Or will it not go into the end at all?  Let me know and we can go from there. We will solve this mystery!!!

So, I sent her a side-by-side picture of one of the refills she sent and the one in my pen right now.  And within 15 minutes I got this email back from her:

That was so my fault.  I grabbed the wrong refill out of the drawer!  I am so sorry.  I am sending out the correct ones today and there will be a ups label in there to send the wrong refills back to me.

I’ll tell ya, it made my day!  No defensiveness, no blaming someone who works for her..,just a simple, it was my fault, I’m sorry and I’ll fix it right away.  Will I continue doing business with Paradise Pen Company?  No doubt!  What a great way to market! Have I gone back to that Hallmark store?  Nope, never will.

How important is good customer service to you?